my Help Desk 9.0
Published on:03/30/2018
This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.
The product is a SPA (single page application) by using AngularJS, jQuery and WebApi.
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This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.
The product is a SPA (single page application) by using AngularJS, jQuery and WebApi.
You can download 15 days free trial version from this page.
Version 9.0 can work with DNN 7.1.2+ including DNN 8.x and DNN 9.x.
Features of my Help Desk:
Easy usage
It’s very easy to submit support request.
Category
- All contents are organized by category.
- It supports sub categories. You can create sub categories as many as you want.
- You can assign a user who can deal with tickets for each category.
Role based submission
- Administrators can decide roles who can create tickets.
- Administrators can decide roles who can deal with tickets.
- Administrators can assign a user for each category to deal with tickets.
- Allow Anonymous to submit and reply ticket.
- Use Google reCaptcha to avoid spam.
Email notification
- Email notification can be enabled/disabled.
- Administrators can set email address that can receive notification email.
- Email subject and body template can be defined.
Attached file
- User can attach files with a ticket.
- Administrators can decide if a user can delete attached files.
Template
- You can define display template for the tikcet list and ticket detial page.
- You can define template for email notification.
Feed back
- Users can make comment and rating of a ticket.
- Moderator of the ticket can view the rating and comment but cannot change it.
Other features
- Pagination: You can set page size of ticket list.
- Featured tickets: Moderators can set featured tickets. Featrued tikcet will be shown on top of ticket list.
- Html Editor: You can enable/disable Html Editor for tickets.
Permission Settings:

Categories management:




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